All our products go through intensive testing so that you can be sure that Terra dry baby wipes are one of the purest and most natural wipes you will ever use. 

Shipping:

• Free in-store pick-up within 24 hours.
• Free shipping in Canada on orders over $99.99 (exceptions apply).
• No international shipping.
• Remote areas (Yukon, Nunavut, etc.) and certain postal codes may incur shipping fees.
• Out-of-province orders ship only to the billing address.

Order Cancellation:

• Email within 12 hours to cancel; no cancellations once shipped.

Damaged Products:

• Report damage within 5 days with photos and receipt.

Returns:

• 30-day return/exchange window for unused items in original packaging.
• Online purchases can be returned in-store.
• Refunds issued to the original payment method (2–4 business days).
• Final sale items (car seats, breast pumps, diapers, etc.) are non-returnable.

Gifts & Registry:

• Exchange only (in-store credit) with gift receipt.